Do you charge for delivery?liamdortsDelivery is free on all orders over £200.00 A small charge of £6.99 (ex. Vat) is added to orders under this for orders in Northern Ireland. Uk, Highlands, Islands and overseas the price is on announcement so contact us for a price. We currently use Royal mail, DPD or my Hermes as our main carriers.
Frequently Asked Questions
How can I pay?liamdortsWe accept all major credit and debit cards, or you can pay by paypal.
How do I see what my order will look like before it’s delivered?liamdortsWe always send a proof of all orders before we get started on any personalised items. If you require any changes, you can get back to us and we’ll make the changes. We will send you another proof form until you are satisfied with your artwork. Once the artwork has been accepted by you, we will start the personalisation and your artwork cannot be changed from this point.
How long will my order take?liamdortsOrder duration will depend on the delivery service specified when the order is placed. Standard orders will take between 7 and 10 working days. The majority of non-personalised garments will be dispatched from us for delivery next working day, but this can increase to 3-5 working days with some brands. Expected delivery times may also be affected during periods of high order volume.
How will I receive my artwork proof?liamdortsWe always produce a proof for new logos and designs to ensure you are completely happy with how everything looks prior to production being carried out. For embroidered designs and logos, we usually send a digitised sample via email. You must contact us to give written permission for production to go ahead or request any amendments or changes that you would like to be made prior to production. This can be done in the form of an email. We are not responsible for errors once permission for production has been given by the customer.
I need my order urgently – can you help?liamdortsYes. If you require something urgently please contact us via email or phone and we will do our best to complete your order for when you need it. Please email firstname.lastname@example.org or call us on 028 7188 6116.
I want my artwork to be bigger than what you offer – Can you do it to my size?liamdortsIf you require larger artwork than the standard sizing we offer then please contact us for a custom quote.
Item out of stockliamdortsWith some items being popular it can be hard to keep stock at times, if the item you have ordered is out of stock we will notify you as soon as possible.
What is your returns policy?liamdortsGoods cannot be returned if individual design or embroidery work has been effected on such goods and/or the customer has used the goods and/or itself added the design or embroidery work.
What’s the difference between the printing types?liamdortsVinyl Print: With vinyl print your logo is printed on a vinyl cutter before being weeded out and heat pressed on to the garment. It all starts with your logo being converted into vector format and then run through specialist software. Screen printing is ideal for larger quantity orders only as the setup time and cost is substantially more than other print methods.